CannServe Standard
The CannServe Standard course will give you in-depth knowledge about the safe distribution of Alcohol in a retail setting. Passing this course is a mandatory requirement for serving alcohol in a grocery, convenience or retail store in Ontario. The CannServe course was developed to provide a retail focused certification program for safer alcohol distribution.
Note: Our course modules work best on the latest version of Google Chrome. If your course is not loading, update your browser and/or check your internet connectivity as a first step.
Additional Course Information
To achieve the CannServe Certification, you will need to complete the training program and get a grade of at least 80% on the final exam. You will have a maximum of two attempts.
CannServe Standard Certification is one of the AGCO Board-approved training programs for legally authorized alcohol retailers in Ontario. Ontario law requires that all employees who are involved with the direct sale of retail alcohol must complete an approved training program such as CannServe before they can sell alcohol in a retail environment.
You will learn:
A basic overview of the Liquor Regulatory Framework
Advertising and promotion guidelines
General compliance obligations and responsible sale guidelines for both employees and retail stores
Identifying Intoxicated Customers
Responsible use and sale
Note: Our course modules work best on the latest version of Google Chrome. If your course is not loading, update your browser and/or check your internet connectivity as a first step.
Course Features
FAQs
Is there a minimum age requirement?
There is no minimum age requirement on who can receive a CannServe certificate.
What languages is the course available in?
Learners can choose between English and French at the beginning of the course. Please complete the course in the language that was initially selected. Switching back and forth between languages will reset course progress.
What are the available payment options?
We can only accept payments online using many of the payment options: Visa, MasterCard, and American Express.
What is the minimum score required to get certified?
You will have to score 80%.
How many attempts does a learner get?
You get two attempts with the course.
What happens if I fail both attempts?
If you have failed the exam twice (with a score of less than 80%), you must retake the entire course. Please contact us for a rewrite discount.
Is there a physical location to write the test?
No, everything needs to be completed on the CannServe.ca platform.
Does the certificate expire?
Yes. The expiry date will appear on your certificate as five years from the date of issue.
What happens when a certificate expires?
You can purchase the recertification course and get certified.
What is the cost of recertification?
If you were previously certified, the recertification costs $14.95.
